Support and Maintenance
Academy Internet have teamed up with
Willow Starcom to provide solutions
to
some of your day-to-day I.T. Problems
Backup & Running is Willow Starcoms secure off-site data backup service
which removes all the headaches and pit falls from manually backing up your
business critical data to tape or disk.
Some of the key benefits for users:
•
Backup all of your critical data automatically– there is no need for
anyone within the business to remember to do anything.
•
Restoring files is simple - individual files or whole systems can be restored
literally from anywhere in the world.
•
backup&running™ is incredibly simple to use, with no requirement
for training courses, user manuals or IT expertise.
•
Security is paramount – all data transfers are encryption protected to
448bit – so no raw data ever leaves your computer.
•
Backs up Exchange and SQL.
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STARSCAN is Willow Starcoms managed anti spam service. Using the market leading
hardware spam solution, Willow Starcom can stop between 90-95% of spam emails
arriving in your mailbox.
Main benefits:
•
Reduce time wasted disposing of spam emails.
•
Reduce risk of email viruses infecting your network.
•
Receive a daily report letting you know what emails have been quarantined so
there is no chance of you missing important emails that occasionally get blocked
by software spam solutions.
•
No more need to worry if your software is updated as our hardware updates itself
with new virus and spam definitions automatically.
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Willow Starcom Maintenance and Support Services
Hardware Maintenance and Software Support
Willow Starcom provides a wide range of service levels for all major hardware
manufacturers and most leading software developers. Offering cover from an
8 hour response only service level all the way to 2 hour response + 2 hour
fix (dependant on location) we can maintain and support your IT systems.
Willow Starcom prides itself on the quality of its service, both in meeting
response and fix times and in the personal service we provide to our customers.
Our customers can expect to see the same engineer whenever they need service,
so he will become familiar with the site and understand the particular needs
of those who work there. He will possess excellent fault finding and diagnostic
skills to pinpoint and fix problems in a timely fashion.
I.T. Days
As an add-on to the software support, Willow also provides IT days. These IT
days will provide you with a consultant for the day to perform tasks that
would have normally be performed by an IT Manager. Examples of the tasks
that can be carried out are:
•
Rectify user issues
•
Configuration of PC’s and Laptop’s onto network
•
Installation of software onto PC’s and laptops
•
System administration & management
•
Server housekeeping tasks
•
Backup and restore performance testing
•
Backup and restore security
•
Any Physical tasks that are not possible using remote access options
If you want to know
more, please phone us on 01942 892829 or e-mail us at
sales@academy-internet.co.uk
